Customer-facing roles

Drivers

Being a tram driver involves a lot more than driving. Getting passengers to their destination safely and on time are crucial parts of the job. Providing great customer service is important too. The role involves interacting with the public in a number of ways, including updating passengers during disruptions.

With around 75 per cent of our network on shared roads, our tram drivers are also required to have strong multitasking abilities and good peripheral vision.

Yarra Trams has both Full Time and Part Time Drivers. Full Time Drivers are normally rostered to a 38-hour week, which includes weekday, weekend, public holiday, morning, afternoon and evening work. Part Time Drivers are rostered for 23 hours per week on weekdays only. Rosters are drafted in a way that allows drivers to plan their schedule months in advance.

Authorised Officers

The main role of authorised officers (AOs) is to balance the responsibility of upholding transport laws with outstanding customer service.

Primarily, AOs carry out on-and off-tram myki checks, report ticketing offences and submit accurate and detailed reports. They also carry out passenger information duties at special events, occupations and during disruptions, as well as help create a safe and friendly environment for the public.

Customer Service Employees

Our customer support employees deliver informative and friendly customer service at tram stops and onboard trams. They carry out passenger information duties on a day-to-day basis, during special events and during service disruptions. They also assist with crowd management and efficient movement of trams.

 

 
Save Category as RSS Feed
Search results for "". Page 1 of 1, Results 1 to 6
Title Location Sort descending Date
Reset
People & Performance Manager
People & Performance Manager 05-Mar-2021 0.00 km
VIC, AU, 3123 05-Mar-2021
Technical Officer Telecommunications (Automated Vehicle Monitoring) VIC, AU, 3008 02-Mar-2021
Administrator Track and Points Maintenance Planning VIC, AU, 3008 14-Feb-2021
Administrative Office Manager
Administrative Office Manager 02-Mar-2021 0.00 km
VIC, AU, 3000 02-Mar-2021
Analyst, Business Reporting
Analyst, Business Reporting 03-Mar-2021 0.00 km
VIC, AU, 3000 03-Mar-2021
Advisor, Information Security
Advisor, Information Security 05-Mar-2021 0.00 km
VIC, AU, 3000 05-Mar-2021