Customer-facing roles

Drivers

Being a tram driver involves a lot more than driving. Getting passengers to their destination safely and on time are crucial parts of the job. Providing great customer service is important too. The role involves interacting with the public in a number of ways, including updating passengers during disruptions.

With around 75 per cent of our network on shared roads, our tram drivers are also required to have strong multitasking abilities and good peripheral vision.

Yarra Trams has both Full Time and Part Time Drivers. Full Time Drivers are normally rostered to a 38-hour week, which includes weekday, weekend, public holiday, morning, afternoon and evening work. Part Time Drivers are rostered for 23 hours per week on weekdays only. Rosters are drafted in a way that allows drivers to plan their schedule months in advance.

Authorised Officers

The main role of authorised officers (AOs) is to balance the responsibility of upholding transport laws with outstanding customer service.

Primarily, AOs carry out on-and off-tram myki checks, report ticketing offences and submit accurate and detailed reports. They also carry out passenger information duties at special events, occupations and during disruptions, as well as help create a safe and friendly environment for the public.

Customer Service Employees

Our customer support employees deliver informative and friendly customer service at tram stops and onboard trams. They carry out passenger information duties on a day-to-day basis, during special events and during service disruptions. They also assist with crowd management and efficient movement of trams.

 

 
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Officer, OCMS Service Desk
Officer, OCMS Service Desk 14-May-2021 0.00 km
VIC, AU, 3000 14-May-2021
Advisor, Assurance & Investigations VIC, AU, 3000 11-May-2021
Head of Passenger Experience
Head of Passenger Experience 11-May-2021 0.00 km
VIC, AU, 3000 11-May-2021
People Manager
People Manager 10-May-2021 0.00 km
VIC, AU, 3123 +8 more… 10-May-2021
Competency Management / Training Specialist VIC, AU, 3000 10-May-2021
Authorised Officers
Authorised Officers 06-May-2021 0.00 km
VIC, AU, 3032 06-May-2021
Supervisor, Plant & Equipment
Supervisor, Plant & Equipment 06-May-2021 0.00 km
VIC, AU, 3008 06-May-2021
Graduate Traffic Engineer
Graduate Traffic Engineer 04-May-2021 0.00 km
VIC, AU, 3000 04-May-2021
Safety Coach
Safety Coach 21-Apr-2021 0.00 km
VIC, AU, 3000 21-Apr-2021
Safety and Risk Administrator
Safety and Risk Administrator 21-Apr-2021 0.00 km
VIC, AU, 3000 21-Apr-2021