Customer-facing roles


Being a tram driver involves a lot more than driving. Getting passengers to their destination safely and on time are crucial parts of the job. Providing great customer service is important too. The role involves interacting with the public in a number of ways, including updating passengers during disruptions.

With around 75 per cent of our network on shared roads, our tram drivers are also required to have strong multitasking abilities and good peripheral vision.

Yarra Trams has both Full Time and Part Time Drivers. Full Time Drivers are normally rostered to a 38-hour week, which includes weekday, weekend, public holiday, morning, afternoon and evening work. Part Time Drivers are rostered for 23 hours per week on weekdays only. Rosters are drafted in a way that allows drivers to plan their schedule months in advance.

Authorised Officers

The main role of authorised officers (AOs) is to balance the responsibility of upholding transport laws with outstanding customer service.

Primarily, AOs carry out on-and off-tram myki checks, report ticketing offences and submit accurate and detailed reports. They also carry out passenger information duties at special events, occupations and during disruptions, as well as help create a safe and friendly environment for the public.

Customer Service Employees

Our customer support employees deliver informative and friendly customer service at tram stops and onboard trams. They carry out passenger information duties on a day-to-day basis, during special events and during service disruptions. They also assist with crowd management and efficient movement of trams.


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Search results for "". Page 1 of 1, Results 1 to 12
Title Location Date Sort descending
Supply Chain Planning and Inventory Lead VIC, AU, 3000 +1 more… 06-Dec-2021
Part Time Tram Driving Opportunities in 2022! VIC, AU, 3056 +7 more… 02-Dec-2021
HSQE Workstream Leader
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VIC, AU, 3000 01-Dec-2021
Human Resources Workstream Leader
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Supervisor, Building Facilities
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Coordinator, Design & Production
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VIC, AU, 3000 30-Nov-2021
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Analyst, IT Service Management 29-Nov-2021 0.00 km
VIC, AU, 3000 29-Nov-2021
Customer Service Employee
Customer Service Employee 29-Nov-2021 0.00 km
VIC, AU, 3000 29-Nov-2021
Manager, Civil Structures
Manager, Civil Structures 25-Nov-2021 0.00 km
VIC, AU, 3008 25-Nov-2021
Data and Information Manager
Data and Information Manager 24-Nov-2021 0.00 km
VIC, AU, 3000 24-Nov-2021
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