Customer-facing roles

Drivers

Being a tram driver involves a lot more than driving. Getting passengers to their destination safely and on time are crucial parts of the job. Providing great customer service is important too. The role involves interacting with the public in a number of ways, including updating passengers during disruptions.

With around 75 per cent of our network on shared roads, our tram drivers are also required to have strong multitasking abilities and good peripheral vision.

Yarra Trams has both Full Time and Part Time Drivers. Full Time Drivers are normally rostered to a 38-hour week, which includes weekday, weekend, public holiday, morning, afternoon and evening work. Part Time Drivers are rostered for 23 hours per week on weekdays only. Rosters are drafted in a way that allows drivers to plan their schedule months in advance.

Authorised Officers

The main role of authorised officers (AOs) is to balance the responsibility of upholding transport laws with outstanding customer service.

Primarily, AOs carry out on-and off-tram myki checks, report ticketing offences and submit accurate and detailed reports. They also carry out passenger information duties at special events, occupations and during disruptions, as well as help create a safe and friendly environment for the public.

Customer Service Employees

Our customer support employees deliver informative and friendly customer service at tram stops and onboard trams. They carry out passenger information duties on a day-to-day basis, during special events and during service disruptions. They also assist with crowd management and efficient movement of trams.

 

 
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Contracts Manager
Contracts Manager 18-Sep-2021 0.00 km
VIC, AU, 3000 18-Sep-2021
Program Manager, Operational Performance Improvement VIC, AU, 3000 14-Sep-2021
Safety Coordinator
Safety Coordinator 13-Sep-2021 0.00 km
VIC, AU, 3008 13-Sep-2021
Workcover Case Manager
Workcover Case Manager 13-Sep-2021 0.00 km
VIC, AU, 3000 13-Sep-2021
Principal Advisor, Estimating and Cost Control VIC, AU, 3008 10-Sep-2021
Track Manager
Track Manager 08-Sep-2021 0.00 km
VIC, AU, 3008 08-Sep-2021
Rolling Stock Engineer
Rolling Stock Engineer 07-Sep-2021 0.00 km
VIC, AU, 3006 07-Sep-2021
OHS Coordinator
OHS Coordinator 03-Sep-2021 0.00 km
VIC, AU, 3000 03-Sep-2021