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Area Manager, Authorised Officers

Ding! Ding! Trams are the heart of Melbourne – join our team and be part of the world’s largest tram network.

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About this opportunity

Yarra Tram requires an Area Manager, Authorised Officers to lead a large team across two Authorised Officer depots, ensuring strong performance, consistency and accountability in delivery. Reporting to the Head of Authorised Officers this role will be:

Providing senior operational and people leadership across two Authorised Officer depots, ensuring strong performance, consistency and accountability in delivery.
Translating organisational strategy into high-performing, data-led operational outcomes that improve Customer Experience Index (CXI) and Passenger Experience Regime (PXR) results, fare compliance, safety and customer experience.
Driving continuous improvement in deployment, processes, training and capability, ensuring Authorised Officers are equipped, supported and deployed to deliver the best outcomes for passengers and the business.
Acting as a critical leadership interface between the Head of Authorised Officers and Authorised Officer Supervisors, setting clear expectations and standards for performance, behaviour and culture.

About you

Ideally you will have

Tertiary qualifications in Business, Management or a related discipline and/or significant relevant leadership experience.
Proven senior leadership experience managing large frontline, operational teams.
Demonstrated ability to deliver performance outcomes aligned to CXI, PXR and operational KPIs.
Strong capability in data analysis and translating insights into operational action.
Comprehensive knowledge of the Transport Act, ticketing system and enforcement environment.
Sound understanding of industrial relations, safety, wellbeing and people management.
Excellent communication, influencing and stakeholder management skills.
Demonstrated success in leading change and continuous improvement initiatives.
Current driver’s licence (preferred).

Applications close: 05 May 2026

Why Yarra Trams?

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:

A free travel pass for Victoria’s Public Transport Network
Competitive salary and great conditions
Professional development
Career growth opportunities
A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
Paid Parental Leave for primary caregivers

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, connecting people and communities across Melbourne. We’re committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email careers@yarratrams.com.au or call 1800 800 007

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