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Officer, Training and Assessment

Ding! Ding! Trams are the heart of Melbourne – join our team and be part of the world’s largest tram network.

Role Purpose

About this opportunity

We are looking for an experienced Training and Assessment Officer to deliver Passenger Experience training packages, including Authorised Officer and CSE inductions, development days and other passenger experience training and assessment requirements. Reporting to the Advisor, Development, Passenger Experience, a typical week in this role involves:

Providing quality training and assessment to ensure that employees develop and maintain required competencies and knowledge according to role requirements
Provide information, reporting and advice on operational issues, to assist in the development of effective training packages that ensure the transfer of technical skills and competencies to employees
Assist with the evaluation/audit of training and assessment services to ensure compliance, best practice training and adult learning principles, training policies and procedures, and industry standards, and relevant legislation and regulations.
Assist with the development and maintenance of training materials and manuals, ensuring compliance with endorsed standards
Maintain Training and Assessment documentation, in accordance with appropriate records management systems and procedures and legislative requirements
Complying with Workplace Health and Safety policy and practices and contribute to the identification and control of occupational health and safety risks and/or hazards in the workplace

About you

Ideally you will have:

Certificate IV in training and assessment (TAA or TAE) (or be willing to obtain)
A Certificate III in Public Transport Customer Service and Compliance (or be willing to obtain)
Knowledge of the Transport Act, and occupational health & safety practices and policies
Knowledge and understanding of training needs analysis and evaluation processes
Sound understanding and application of adult learning principles
Sound training, coaching and assessor skills
Highly developed conflict resolution skills
Highly developed written and verbal communication skills
Competence in the use of PC’s, Microsoft Office and other role specific software packages

Applications close: 05 May 2026

Why Yarra Trams?

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:

A free travel pass for Victoria’s Public Transport Network
Competitive salary and great conditions
Professional development
Career growth opportunities
A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
Paid Parental Leave for primary caregivers

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, connecting people and communities across Melbourne. We’re committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email careers@yarratrams.com.au or call 1800 800 007

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