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Team Manager, Drivers
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About this opportunity
Yarra Trams requires the services of an enthusiastic, motivated and experienced people leader to join our Depot team.
This position is a great opportunity for an experienced people leader to join our Tram Services Function and make a significant impact on the performance of our drivers. This role is critical in transforming the way we manage our people and will involve the management of a team of Drivers from our depot's. Reporting to the Manager, Lines, the role involves:
- Embedding a customer service culture where all direct reports think like a passenger;
- Monitoring, analysing and taking action on customer related incidents;
- Building and maintaining an effective manager-employee relationship;
- Fostering a zero harm culture with safety at front of mind for all employees;
- Providing ongoing coaching, feedback and support to the drivers;
About you
Ideally you will have:
- Proven recent people management experience (Mandatory);
- Proven experience of influencing behaviour and delivering through others;
- Proven track record of line management experience in a transport or other customer service environment;
- An understanding of the principles of continuous improvement;
- Knowledge and understanding of Workcover procedures and legislation;
- A strong ability to effectively manage, coach, develop and motivate staff;
- Strong investigative, auditing and report writing skills;
- A current Victorian Driver's licence.
Applications close: 04 May 2026
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