About this opportunity

We are looking for people who are passionate about community safety and engagement to join our Network Security Team (NST). 

The NST has been established to:

• Increase the safety, security and welfare for our people and our customers
• Respond to antisocial behaviour on the tram network through prevention, intervention and mitigation. 
• Be a visual presence of authority on the network which demonstrates YT commitment to safety and gives assurance to our passengers and employees
• Generate high-level of engagement with our frontline employees, customers, and broader community

As a Network Security Authorised Officer, you will:

• Proactively engage with the public, passengers, and Yarra Trams employees to provide confidence and support to ensure safety on the Tram Network.
• Attend locations throughout the Yarra Trams network to deter anti-social and criminal behaviour and provide public confidence.
• Attend security incidents on the network and apply learnt command and control practices, including non-violent conflict intervention and resolution.
• Identify and accurately report criminal, security, and anti-social behavioural incidents and concerns.
• Work in a team environment with Yarra Trams management and Victoria Police in crime prevention and social tasking actions.
• Work on a rotational roster and maintain close liaison with the Security Controller inside the Unified Operations   Centre.
• Apply and demonstrate the values of Yarra Trams to contribute towards creating safe, inclusive and friendly journeys for our passengers.

About you

Ideally you will have:

• A level of physical fitness that’s in accord  with the  requirements of the role (Mandatory).
• Self control and the ability to remain calm under pressure (Mandatory).
• Excellent situational awareness and judgement.
• Outstanding  time management skills.
• A high level of personal integrity, the ability to uphold discretion and  confidentiality standards.
• The ability to thrive in a team environment and to also function individually. 
• A commitment to public and passenger engagement and assistance.
• The ability to complete ‘Authorised Officer’ and specialist training (Mandetory).
• Proficiency in the use of communications technology, computers, as well as Microsoft Word and Excel.
• A current Victorian Open Drivers licence.