About the Role

As a Business Analyst, you’ll play a key role in delivering high-quality documentation and analysis to support the AIRS Program. You’ll work closely with stakeholders across the business to gather requirements, define processes, and support the implementation of asset data improvements in Maximo.
Your work will directly contribute to Yarra Trams’ contractual obligations under the Tram Franchise Agreement (Clause 19.6), ensuring compliance with DTP AIRS standards and enabling smarter asset management.

Key Responsibilities
•    • Conduct stakeholder interviews to gather business and technical requirements across areas such as Asset Condition Assessments, Supportability & System Performance Analysis, Regulatory Analysis, and Master Data Collection (NTS-009).
•    • Review and maintain the project issue register, translating issues into actionable requirements.
•    • Collaborate with Maximo Functional Support to define business rules for asset classes and maintenance planning.
•    • Develop and update business processes, procedures, work instructions, and task cards.
•    • Create conceptual models to support data quality improvements.
•    • Partner with the Master Data Management Team to refine reference materials and reporting standards.
•    • Support UAT testing for Maximo Master Data implementation.
•    • Assist the Program Manager with change management activities and impact assessments.
•    • Prepare and deliver handover documentation.

What You’ll Bring
•    • Tertiary qualifications in Engineering, IT, or equivalent experience.
•    • Proven experience in business analysis, including requirements gathering and process design.
•    • Familiarity with BABOK and PMBOK frameworks.
•    • Strong documentation skills, ideally with experience in Maximo or similar enterprise systems.
•    • Experience in public transport or asset-intensive environments is highly regarded.

Skills and Attributes
•    • Excellent written and verbal communication skills.
•    • Strong analytical and problem-solving ability.
•    • Workshop facilitation and stakeholder engagement.
•    • Ability to lead tasks and coordinate across teams.
•    • Financial planning and estimation skills.
•    • A collaborative mindset with a focus on stakeholder satisfaction.

Success Measures
•    • Delivery of documentation aligned with business requirements.
•    • Stakeholder and SME approval of deliverables.
•    • Timely completion of assigned tasks.
•    • Adherence to Yarra Trams’ Writing Style Guide.

Ready to make a difference?
Join a team that’s committed to innovation, safety, and continuous improvement. Apply now to help us deliver smarter asset management for Melbourne’s tram network.