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Officer, Frontline Improvements & Rostering

Ding! Ding! Trams are the heart of Melbourne – join our team and be part of the world’s largest tram network.

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About this opportunity

Yarra Trams requires an Officer, Frontline Improvements and Rostering to assist with rostering and workforce coordination and other frontline improvement initiatives across our Authorised Officer and Customer Service units. Reporting to the Frontline Improvement Manager this role will be:

Complete end-to-end rostering and workforce coordination of Customer Service frontline teams, ensuring optimal resource allocation across normal operations, special events and disruptions
Supporting the delivery of frontline improvement initiatives across Authorised Officers (AOs) and Customer Support Employees (CSEs)
Assisting in the uplift of training, processes and operational administration
Supports administrative processes and continuous improvement initiatives to enhance operational efficiency, compliance and customer outcomes
Translating operational requirements, customer data and frontline feedback into practical and sustainable improvements
Embedding consistent ways of working that improve customer experience, safety, fare compliance and operational efficiency

About you

Ideally you will bring to this role:

Relevant qualification in Business, Administration or Operations (desirable), or equivalent experience
Proficiency in MS office suite, advanced in Excel
Experience in a customer service, operational or administrative environment
Understanding of rostering, workforce coordination or scheduling principles
Familiarity with compliance, safety and operational procedures
Awareness of continuous improvement principles and practices
Strong organisational and administrative capability
Good communication and stakeholder engagement skills
Strong attention to detail and ability to manage competing priorities

Applications close: 02 July 2026

Why Yarra Trams?

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:

A free travel pass for Victoria’s Public Transport Network
Competitive salary and great conditions
Professional development
Career growth opportunities
A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
Paid Parental Leave for primary caregivers

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, connecting people and communities across Melbourne. We’re committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email careers@yarratrams.com.au or call 1800 800 007

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