About this opportunity

Yarra Trams requires a Cleaning and Facilities Delivery Lead to assist with the management and monitoring of the important cleaning contract of our Trams. Reporting to the Team Manager, Facilities & Cleaning Services this role will be:

• Ensuring a consistently high standard of cleanliness for passengers traveling on the Yarra Trams network.
• Ensuring that the scope of the cleaning contract is delivered by the contractor in the required quality, quantity and frequency for all areas of the contract.
• Effectively supporting the contract relationship with the cleaning contractor, ensuring cleaning contract KPIs are consistently met, performance issues managed, and matters escalated to the commercial team when required.
• Coordinating the cleaning activities across the different departments of Yarra Trams, especially Rolling Stock, Lines and Infrastructure.
• Working collaboratively with the Passenger Insights team, ensuring Passenger Experience Regime (PXR) compliance in relation to cleanliness, support of PXR reporting & advising on corrective actions based on PXR compliance reports and passenger feedback analysis.
• Identifying and recording maintenance activities required by the services provider across the Yarra Trams facilities portfolio
• Supporting the Team Manager Facilities and Cleaning services.

About you

Ideally you will have:

• Experience in the cleaning, facilities maintenance in transport or other similar industry is preferable.
• The ability to identify top safety risks and ensure effective controls and mitigations as SFAIRP.
• Experience in managing complex contracts, programs or projects, including working with 3rd parties to deliver on KPIs.
• Experience in managing performance driven programs to positive outcomes.
• Experience in managing complex and demanding detail in a environment a passion for attention to detail.
• An understanding of the principles of customer experience and how they relate to business objectives.
• The ability to build and sustain relationships, resolve conflict, negotiate effectively and develop collaborative working relationships
• The ability to identify key issues and parties relevant to achieving long term goals.  Develop actions based on logical assumptions, facts, constraints and organisational values

Applications close: 04 March 2026