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Depot Team Manager

VIC, AU, 3101



About this job


Yarra Trams requires the services of an enthusiastic, motivated and experienced people leader to join our Depot team.


What the role entails


This position is a great opportunity for an experienced people leader to join our Lines Function and make a significant impact on the performance of our drivers. This role is critical in transforming the way we manage our people and will involve the management of a team of Drivers from our depot's. Reporting to the Manager, Lines, the role involves:


  • Embedding a customer service culture where all direct reports think like a passenger;
  • Monitoring, analysing and taking action on customer related incidents;
  • Building and maintaining an effective manager-employee relationship;
  • Fostering a zero harm culture with safety at front of mind for all employees;
  • Providing ongoing coaching, feedback and support to the drivers;
  • Monitoring absences and return to work follow-ups;
  • Managing Work cover under guidance from by HR;
  • Communicating and acting (in coordination with the depot) on employee survey result;
  • Participating as a team member in specified projects.

What you will need for this role


To be successful in this opportunity, you must have:


  • Proven recent people management experience (Mandatory);
  • Proven experience of influencing behaviour and delivering through others;
  • Proven track record of line management experience in a transport or other customer service environment;
  • An understanding of the principles of continuous improvement;
  • Knowledge and understanding of Workcover procedures and legislation;
  • A strong ability to effectively manage, coach, develop and motivate staff;
  • Strong investigative, auditing and report writing skills;
  • Excellent interviewing skills and techniques (including root cause analysis);
  • A strong focus on service quality, including both safety and customer service;
  • Competence in the use of PC's, Microsoft Office and other role specific software packages;
  • A current Victorian Driver's licence.
  • Comply with the Victorian CHO Directions relating to the COVID vacination and Authorised Workers


Does this appeal to you? The what are you waiting for? Apply now and complete our application form!


The selection process for this role will include pre-employment checks, including probity (police) and medical check (including COVID-19 vaccination status).


Yarra Trams is committed to creating a workplace that builds respect, promotes diversity and encourages inclusiveness. Our key pillars of Gender Diversity, Age Diversity, Cultural Fluency & Inclusion and Marginalised Community Support form our Diversity and Inclusion Strategy.


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