Role Purpose

The role is responsible for developing, implementing, and overseeing injury management and return-to-work programs that support the rehabilitation of injured employees across Yarra Trams.

Responsibilities

• Key responsibilities include providing leadership and expert rehabilitation advice under the WIRC Act to Case Manager – Workcover, Senior Operational Management, Injured Employees, And Other Internal and External Stakeholders.
• This role will drive strategic priorities to enhance rehabilitation service delivery, optimize injury management, and improve return-to-work outcomes while minimizing risk to the organization.
• Additionally, the role serves as an escalation point for injured employees, their representatives, and operational teams, ensuring a fair and effective resolution of rehabilitation matters.
• Collaboration with HR, Safety, and Operational teams is essential to delivering a holistic injury management approach that meets both employee and business needs.

Skills

• Problem solving capability including the ability to plan, proactivity and deliver against targets in a dynamic business environment.
• Empathic case management in line with Just and Fair Culture.
• Ability to facilitate return to work discussion with key stakeholders.
• Demonstrated ability to communicate with a diverse range of people.
• Understanding and consider the financial impact related to workers compensation claims and premiums.
• Sound statistical, analytical and administrative skills.
• Proficient in the use of computer applications, specifically Microsoft Office programs, ARM, HRIS and other relevant software applications.

Skills & Experience

• Knowledge of WIRC Act and Rail Safety legislation.
• Managing Workcover claims in accordance with the Workcover Legislation.
• Co-ordinate rehabilitation and vocational opportunities for employees subject to return-to-work programs or restrictions.
• Develop and implement case management strategies for ill or injured employees.
• Provide advice to management on Workcover and rehabilitation process.
• Premium management and claim reimbursement.
• Design and develop a learning program that support the employee education relating to Workers Compensation and Rehabilitation in the workplace.
• Workcover metrics and medicals
• Demonstrable capacity in analysis of medicals, Injury management & Injury classification program, trends and performance indicators.
• Demonstrable skills in the preparation and presentation of written reports.