Role Purpose

At Yarra Trams we aim to provide our passengers with world-class transport services. The Injury Management Team is seeking to recruit a professional case manager to provide administrative support to the Injury Management team, prepare return to work programs and work with Manager, Medicals & Rehabilitation to develop strategies on proactive management of claims.

Responsibilities

• Manage end-to-end WorkCover claims, including lodgement, documentation, invoice processing, and wage reimbursements in Quickclaim.
• Coordinate return-to-work plans in collaboration with injured employees, managers, unions, and medical providers.
• Act as liaison between stakeholders such as insurers, legal teams, WorkSafe, investigators, and rehabilitation providers.
• Prepare and submit required reports, including first 10-day updates and regular performance reports.
• Oversee purchase orders and ensure timely processing of WorkCover-related invoices with Payroll and Accounts Payable.
• Support training development and delivery for injury and medical management activities.
• Provide general administrative support to the Injury Management and broader Safety team, including meeting coordination.

Skills

• Proficient in Elumina, Quickclaim, and Microsoft Office applications.
• Strong verbal and written communication skills, with the ability to engage diverse stakeholders.
• Effective case management aligned with Just and Fair Culture principles.
• Skilled in facilitating return-to-work discussions and stakeholder collaboration.
• Analytical mindset with sound problem-solving, planning, and administrative abilities.
• Awareness of financial implications related to workers’ compensation and premium management.
• RTW Coordinator qualifications preferred.

Experience & knowledge

• Solid understanding of the WIRC Act and WorkCover legislation.
• Proven experience in end-to-end WorkCover claims and entitlement management.
• Skilled in early intervention and personalised case management strategies.
• Ability to manage complex situations with professionalism and timely resolution.
• Familiarity with claims milestones, including entitlement calculations and processing.
• Strong drive to apply relevant qualifications or customer-focused experience in injury management.
• Knowledge of tram classes is an advantage, but not essential.