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Advisor, Corporate Application Support

Ding! Ding! Trams are the heartbeat of Melbourne – come be part of our team on the largest and most iconic tram network in the world.

Role Purpose

 


Support and maintain a diverse portfolio of corporate applications, ensuring high availability, reliability, and performance. Collaborate with stakeholders and vendors to meet user needs, drive innovation, and improve system efficiencies for Yarra Trams' world-class transport services.

 


Responsibilities and Deliverables

 

  • Meet SLAs for Corporate Application availability, response, and Service Request (Incident) resolution. 
  • Participate in and contribute to OCMS Service Continuity testing for Business Intelligence and Corporate applications. 
  • Contribute to development and maintenance of OCMS Application Architecture and roadmaps where appropriate. 
  • Meet SLAs for Business application availability, response, and Service Request (Incident) resolution. 
  • Deliver corporate application solutions through analysis, reporting, and agile product management.
  • Support projects with technical expertise, vendor collaboration, and resource coordination.
  • Maintain and optimize applications, manage incidents, and ensure compliance with performance and licensing standards.

 


Skills 

 

 

  • Strong customer engagement, negotiation, and dispute resolution skills.
  • Proven experience in product management, problem-solving, and analytical research.
  • Excellent communication, project management, and multitasking abilities.
  •  

 

Experience

 

  • Extensive experience in product support, backlog management, and multi-vendor delivery.
  • Skilled in service management disciplines, systems analysis, and developing business requirements and functional specifications.
  • Expertise in enterprise application support across COTS and bespoke software (e.g., financial systems, SharePoint,  SAP SuccessFactors).
  • Proficient in project management, asset management, and support for corporate applications.

Why Yarra Trams?


Do you want to be a part of a workplace that is based on respect, promotes diversity, and encourages inclusiveness?
If you choose to work with us, you will be joining a team of passionate professionals dedicated to the delivery and improvement of Melbourne’s biggest icon! Additionally, you will receive:

  • A Free travel pass for Victoria’s Public Transport Network
  • Competitive salary and great conditions
  • Professional Development
  • Career growth opportunities
  • A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee assistance program (EAP)
  • Paid Parental leave and paid superannuation for primary caregivers 

 

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland.

We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, creating great journeys that connect people and communities across Melbourne.

We are dedicated to caring for each other, our passengers, and our communities. Yarra Trams is an equal opportunity employer that values diversity across our teams. In support of our Diversity & Inclusion Strategy, we encourage candidates with a disability, of all ages and people of Aboriginal & Torres Strait Islander heritage to apply

 

Please note, our selection process will include pre-employment checks, including police check and pre-employment medical check. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs. Additionally all workers are required to be fully vaccinated against COVID-19 (two doses) unless they have a legitimate and lawful exemption. Evidence of your COVID-19 digital vaccination or exemption certificate will be required. 

 

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email careers@yarratrams.com.au or call 1800 800 007

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