Customer-facing roles


Being a tram driver involves a lot more than driving. Getting passengers to their destination safely and on time are crucial parts of the job. Providing great customer service is important too. The role involves interacting with the public in a number of ways, including updating passengers during disruptions.

With around 75 per cent of our network on shared roads, our tram drivers are also required to have strong multitasking abilities and good peripheral vision.

Yarra Trams has both Full Time and Part Time Drivers. Full Time Drivers are normally rostered to a 38-hour week, which includes weekday, weekend, public holiday, morning, afternoon and evening work. Part Time Drivers are rostered for 23 hours per week on weekdays only. Rosters are drafted in a way that allows drivers to plan their schedule months in advance.

Authorised Officers

The main role of authorised officers (AOs) is to balance the responsibility of upholding transport laws with outstanding customer service.

Primarily, AOs carry out on-and off-tram myki checks, report ticketing offences and submit accurate and detailed reports. They also carry out passenger information duties at special events, occupations and during disruptions, as well as help create a safe and friendly environment for the public.

Customer Service Employees

Our customer support employees deliver informative and friendly customer service at tram stops and onboard trams. They carry out passenger information duties on a day-to-day basis, during special events and during service disruptions. They also assist with crowd management and efficient movement of trams.


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Search results for "". Page 1 of 1, Results 1 to 11
Title Location Date Sort descending
Network and Depot Safety Specialist (North) VIC, AU, 3000 22-Jun-2021
Analyst Commercial Revenue
Analyst Commercial Revenue 22-Jun-2021 0.00 km
VIC, AU, 3000 22-Jun-2021
Coordinator, Supply Chain Support
Coordinator, Supply Chain Support 22-Jun-2021 0.00 km
VIC, AU, 3000 22-Jun-2021
HR Business Partner
HR Business Partner 22-Jun-2021 0.00 km
VIC, AU, 3000 22-Jun-2021
Manager, Program Management Office VIC, AU, 3000 21-Jun-2021
Passenger Communications Officer
Passenger Communications Officer 18-Jun-2021 0.00 km
VIC, AU, 3000 18-Jun-2021
Manager, Innovation
Manager, Innovation 17-Jun-2021 0.00 km
VIC, AU, 3000 17-Jun-2021
Advisor, Assurance & Investigations VIC, AU, 3000 11-Jun-2021
Senior Procurement Manager
Senior Procurement Manager 10-Jun-2021 0.00 km
VIC, AU, 3000 10-Jun-2021
Supervisor, Plant & Equipment
Supervisor, Plant & Equipment 09-Jun-2021 0.00 km
VIC, AU, 3008 09-Jun-2021
Senior Electrical Authority
Senior Electrical Authority 08-Jun-2021 0.00 km
VIC, AU, 3000 08-Jun-2021