Customer-facing roles

Drivers

Being a tram driver involves a lot more than driving. Getting passengers to their destination safely and on time are crucial parts of the job. Providing great customer service is important too. The role involves interacting with the public in a number of ways, including updating passengers during disruptions.

With around 75 per cent of our network on shared roads, our tram drivers are also required to have strong multitasking abilities and good peripheral vision.

Yarra Trams has both Full Time and Part Time Drivers. Full Time Drivers are normally rostered to a 38-hour week, which includes weekday, weekend, public holiday, morning, afternoon and evening work. Part Time Drivers are rostered for 23 hours per week on weekdays only. Rosters are drafted in a way that allows drivers to plan their schedule months in advance.

Authorised Officers

The main role of authorised officers (AOs) is to balance the responsibility of upholding transport laws with outstanding customer service.

Primarily, AOs carry out on-and off-tram myki checks, report ticketing offences and submit accurate and detailed reports. They also carry out passenger information duties at special events, occupations and during disruptions, as well as help create a safe and friendly environment for the public.

Customer Service Employees

Our customer support employees deliver informative and friendly customer service at tram stops and onboard trams. They carry out passenger information duties on a day-to-day basis, during special events and during service disruptions. They also assist with crowd management and efficient movement of trams.

 

 
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Safety Coordinator
Safety Coordinator 22-Jul-2021 0.00 km
VIC, AU, 3008 22-Jul-2021
Network Design and Customer Experience Analyst VIC, AU, 3000 22-Jul-2021
Customer Experience Officer
Customer Experience Officer 22-Jul-2021 0.00 km
VIC, AU, 3000 22-Jul-2021
Network and Depot Safety Specialist (North) VIC, AU, 3000 21-Jul-2021
Manager HR Business Partnering
Manager HR Business Partnering 19-Jul-2021 0.00 km
VIC, AU, 3000 19-Jul-2021
Advisor, Change Management
Advisor, Change Management 15-Jul-2021 0.00 km
VIC, AU, 3000 15-Jul-2021
Advisor Network Performance
Advisor Network Performance 14-Jul-2021 0.00 km
VIC, AU, 3000 14-Jul-2021
Electrical Tram Maintainer
Electrical Tram Maintainer 13-Jul-2021 0.00 km
VIC, AU, 3144 13-Jul-2021
Part Time Tram Driving Opportunities in 2021! VIC, AU, 3000 01-Jul-2021